Starlit Romance

We are committed to providing you with a satisfying shopping experience. If you are not satisfied with the product you receive, you can apply for a return or refund according to the following policies:

Application conditions:
Products must remain unused and packaging intact.
Contact our customer service within 7 days of receiving the product to request a return.
Refund process:
Once your application is submitted, it will be reviewed within 3-5 working days.
After passing the review, the product needs to be sent back and the return voucher must be provided.
Refunds will be issued within 7 working days upon receipt of the returned product.
Things to note:
Customized products cannot be returned or exchanged.
The return shipping fee must be borne by the buyer. If the product is returned due to product quality problems, the shipping fee will be paid by us.
If you have any questions, please contact us via email or customer service.

Our products can be shipped to most countries and regions. The specific delivery information is as follows:

Delivery time:
Local Shipping: Delivery within 3-5 business days.
International Shipping: 7-15 business days (depending on the region).
Shipping method:
Use reliable logistics companies to ensure safe delivery of goods.
Delivery fee:
Local delivery: Free delivery on orders over £50.
International Shipping: Shipping charges vary by region and exact amounts will be shown at checkout.
Package Tracking:
All orders come with a tracking number so you can check the delivery progress of your package at any time.
To change your shipping address or for more details, please contact our customer service team.